Shipping Information – Arowana Fish Shop UK

Your Fish’s Safety Comes First

At Arowana Fish Shop UK, we treat every delivery with the highest level of care. Transporting exotic fish — especially Arowanas — requires expertise, proper licensing, and professional handling. That’s why all shipments are managed by certified aquatic couriers who specialize in live tropical fish.

From the moment your order is confirmed, our team begins preparing the safest possible journey for your fish. Every step is monitored, documented, and executed with precision to guarantee a stress-free, healthy arrival.

How We Package Your Arowana for Maximum Safety

To ensure your fish arrives in perfect condition, we use industry-leading, scientific-grade packaging:

Oxygen-filled insulated bags
Double or triple-layer shock-absorbent boxing
Temperature-controlled insulation
Live-fish certified handling labels
Anti-stress water treatments
Secure heat or cooling packs depending on the season

Each package is designed to keep your Arowana safe for 24–72 hours, making it highly secure for both UK and EU deliveries.

Shipping Locations We Serve

We currently deliver to:

United Kingdom

England
Scotland
Wales
Northern Ireland

Delivery time: 24–48 hours

European Union

We ship to all EU countries using certified live-animal couriers.

Delivery time: 2–5 days, depending on customs clearance.

Every shipment includes all necessary documents for smooth entry.

Live Arrival Guarantee

Your peace of mind matters. That’s why we offer a 100% Live Arrival Guarantee.

If your Arowana arrives injured or does not survive the journey (extremely rare due to our packaging standards), we will:

Replace the fish immediately, OR
Offer a refund, depending on your preference

This guarantee shows our confidence in our processes and our commitment to your satisfaction.

Tracking Your Order

We keep you fully informed:

Shipping confirmation email
Tracking number
Delivery updates via SMS or WhatsApp
Arrival time notifications
Optional phone call from our courier before arrival

You’ll always know exactly where your fish is during transit.

Doorstep Delivery & Optional Installation Service

For UK customers, we offer premium doorstep delivery, including:

Safe hand delivery
Tank readiness check
Acclimation guidance
Full installation service (optional)

Our experts ensure your Arowana adjusts smoothly to its new home.

Shipping Costs

Shipping fees vary depending on:

Fish species
Size and age
Delivery location
Installation requests

We always provide transparent pricing before checkout.

Before Delivery: What You Need to Prepare

To ensure your fish thrives upon arrival:

Ensure your tank is cycled and ready
Maintain proper temperature (25–28°C)
Check the filter system
Avoid adding new fish within 48 hours
Keep lights dim for the first few hours

We send a pre-delivery checklist to help you prepare easily.

After Delivery: Acclimation Support

We don’t just drop off your fish — we guide you step-by-step:

Float the bag
Match water parameters
Gradually mix tank water
Release gently
Allow rest time

If needed, our support team can guide you via video call.

Custom or Special Delivery Requests

For rare, high-value, or extra-large Arowanas, we arrange:

Private courier transport
Overnight premium delivery
Temperature-controlled vans
Direct handover meeting points

Just tell us what you need — we’ll arrange it.

Why Our Shipping Stands Out

Licensed, legal, and professional
Certified couriers with aquatic experience
Advanced protective packaging
Fast UK & EU delivery
Live Arrival Guarantee
Secure tracking
Optional installation services
Lifetime support included

Your Arowana is transported the same way professional aquariums and research centers receive theirs.

Need Help With Shipping or Delivery?

Our experts are always ready to assist with delivery questions, tank setup, or special transport requests.
Contact us anytime through phone, email, or WhatsApp.