Privacy Policy – Arowana Fish Shop UK

Welcome to Arowana Fish Shop UK. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
We follow all UK GDPR, EU GDPR, and international data protection laws to keep your information safe.

 Who We Are

Arowana Fish Shop UK
Official website: https://arowanafishshop.uk
Contact: support@arowanafishshop.uk (you can update this email)

We are a licensed aquatic fish seller specializing in Arowanas, tropical fish, aquarium installations, and aquatic services across the UK and Europe.

 Information We Collect

We collect information to process orders, improve our services, and ensure safe deliveries.

 Information You Provide Directly

  • Full Name

  • Contact Number

  • Email Address

  • Billing Address

  • Delivery Address

  • Payment Details (handled securely by third-party processors)

  • Order Notes

  • Messages or inquiries you send us

 Automatically Collected Information

When you browse our site, we may collect:

  • IP address

  • Browser type and settings

  • Device information

  • Pages viewed

  • Time spent on site

  • Cookies and tracking data

Payment Information

We do not store your full card details. All payments are processed through secure, encrypted third-party gateways such as:

  • Stripe

  • PayPal

  • Klarna (if offering monthly instalments)
    These services have their own strict privacy standards.

How We Use Your Information

We use your information to:

Process and deliver your orders
Verify payments and prevent fraud
Arrange shipping with licensed couriers
 Send order confirmations and updates
 Provide customer support
 Improve website performance
 Manage your account (if registered)
 Personalize your shopping experience
 Comply with UK and EU legal obligations

We never sell or rent your data to outside parties.

 Legal Basis for Processing

Under UK GDPR, our legal grounds include:

  • Contractual necessity – to process and deliver your order

  • Legitimate interests – fraud prevention, improving our services

  • Consent – when you subscribe to newsletters or accept cookies

  • Legal obligation – tax, accounting, and regulatory requirements

 Sharing Your Information

We may share your data only with trusted and necessary parties:

 Shipping & Delivery Partners

To deliver your fish safely, we provide couriers with:

  • Your name

  • Delivery address

  • Contact phone number

 Payment Processors

For secure transactions only.

 IT & Website Security Providers

To protect against spam, fraud, and cyber-attacks.

Legal or Regulatory Authorities

Only when required by law.

We never share more information than necessary.

 Data Storage & Security

We protect your information using:

  • SSL encryption

  • Secure servers

  • Firewall and malware monitoring

  • Encrypted payment gateways

  • Strict access control

We store your data only for as long as needed for legal and service-related purposes.

 Your Rights Under UK & EU GDPR

You have full control over your personal data.

You can request:

✔ Access to your information
✔ Correction of inaccurate data
✔ Deletion of your data
✔ Restriction of processing
✔ Transfer of your data
✔ Withdrawal of consent
✔ To unsubscribe from marketing

To exercise your rights, contact us at:
support@arowanafishshop.uk

Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve loading speed

  • Track orders

  • Personalize your shopping experience

  • Analyze site traffic

  • Help with targeted advertising

You can manage or disable cookies in your browser at any time.

 How Long We Keep Your Data

We keep personal data only as long as necessary for:

 Order processing
 Payment verification
 Legal and tax obligations
 Customer support recordkeeping

After this period, data is securely deleted.

 Third-Party Links

Our website may include links to external websites (e.g., payment processors, tracking platforms, or informational sites).
We are not responsible for the privacy practices of these third parties.

 Children’s Privacy

We do not knowingly collect data from anyone under the age of 18.
If you believe a minor has provided information, contact us immediately for removal.

 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 Contact Us

If you have questions about this Privacy Policy or need help with your data:

 Email: support@arowanafishshop.uk
 Phone: (your business number)
UK-Based Customer Support