FAQ – Arowana Fish Shop UK

Your most common questions answered with clarity, experience, and transparency.

1. Are your Arowanas legal and licensed to own in the UK?

Yes. All Arowanas sold at Arowana Fish Shop UK come with the proper documentation, certificates, and licensing required for legal ownership. We strictly follow UK and EU regulations to ensure a smooth, compliant, and stress-free purchase.

2. Do your Arowanas come with health certificates?

Absolutely. Every fish is shipped with a full health certificate, species verification, and proof of origin. We guarantee that all Arowanas are healthy, disease-free, and ethically bred.

3. How are the Arowanas shipped safely?

We use temperature-controlled, oxygen-sealed, shock-absorbent packaging designed specifically for exotic fish transport. Your Arowana remains safe, hydrated, and stress-free throughout the entire journey.

4. Do you ship Arowanas within the UK and Europe?

Yes. We offer safe, licensed UK-wide and EU-wide delivery, handled by certified aquatic transport partners who specialize in live fish logistics.

5. What happens if my fish arrives sick or doesn’t survive the journey?

We offer a 100% Live Arrival Guarantee. If anything unexpected happens, we immediately replace your fish or refund your order — no stress, no hassle.

6. Can I choose the exact Arowana I want before buying?

Of course. We provide photos, videos, and live previews of your chosen fish before purchase so you know exactly what you’re receiving.

7. How old and what size are your Arowanas?

We offer Arowanas of all sizes — from juveniles to full-grown adults. Each product listing includes age, size, behavior notes, and temperament so you can choose the perfect match.

8. Do you offer installation and tank setup?

Yes. We provide doorstep delivery and professional aquarium installation, ensuring your new Arowana transitions safely into its natural environment.

9. What tank size is recommended for Arowanas?

Arowanas require large tanks starting from 250–350 liters for juveniles. Adults may need 400–600 liters or more. We will guide you through tank size, filtration, water condition, and temperature requirements.

10. Do you offer monthly payment plans?

Yes. You can purchase your Arowana through secure monthly installments, available for UK and EU buyers. Choose what suits your budget and pay comfortably over time.

11. Which Arowana species do you sell?

We offer a wide range, including:

  • Silver Arowana

  • Super Red Arowana

  • Asian Golden Arowana

  • Blue Arowana

  • Jardini Arowana

  • Crossback Golden
    Each fish is carefully sourced from licensed farms.

12. Can I request a rare or custom Arowana?

Yes! If you’re looking for a specific or rare coloration, we can source and import the fish for you through our certified breeders network.

13. How do I care for my Arowana after delivery?

We provide a complete care guide, plus 24/7 customer support to help you with feeding, water quality, tank mates, lighting, and long-term health.

14. What do Arowanas eat?

Arowanas are carnivorous and thrive on:

  • Pellets

  • Worms

  • Fish food sticks

  • Shrimp

  • Protein-rich diets
    We provide feeding instructions for each age group.

15. Can Arowanas live with other fish?

Yes — but tank mates must be chosen carefully. Avoid aggressive or very small fish. We’ll guide you through safe species pairing.

16. How fast do Arowanas grow?

Arowanas can grow quickly, especially in their first 1–2 years. Proper nutrition and large tank space help maintain healthy and natural growth.

17. How long does delivery take?

UK deliveries typically take 24–48 hours. EU deliveries may take 2–5 days, depending on customs clearance and logistics.

18. Do you offer customer support after purchase?

Yes. We believe support doesn’t end after payment. You get lifetime guidance from our team of aquatic experts.

19. How do I place an order?

Simply visit the Arowanas for Sale page, select your fish, and complete checkout. You can also contact us directly for custom orders or assistance.

20. Is my payment secure?

100% secure. We use encrypted payment gateways and accept all major cards, bank transfers, and flexible financing options.

21. Are your Arowanas bred or wild-caught?

We prioritize ethically bred, farm-raised Arowanas to ensure sustainability, health, and stable temperament.

22. Do you provide video proof before shipping?

Yes. You will receive live video confirmation of your fish, including health, coloration, and activity.

23. Do you sell tanks and accessories?

Yes. We offer professional-grade aquariums, LED lighting, filters, heaters, food, and decorations suited for all Arowana species.

24. Can I get a refund if I change my mind?

Yes, refunds are available before shipping begins. Once the fish is dispatched, only the Live Arrival Guarantee policy applies.

25. Do you offer wholesale or bulk orders?

Yes. Breeders, stores, and collectors can contact us for bulk pricing and wholesale partnerships.

26. How do I track my order?

You will receive a tracking number and real-time updates until your Arowana arrives safely at your doorstep.

27. Why should I trust Arowana Fish Shop UK?

Because we are passionate experts with years of experience, licensed operations, documented proof for every fish, and a long record of satisfied customers.
Here, your Arowana’s safety and your peace of mind come first — always.